Customer Service Assistant - Intermittent; PN

What You’ll Do

The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:

• Provides information and/or processes transactions that do not require in-depth knowledge of applicable federal and/or state laws, rules, policies, procedures and/or legal interpretations to respond to inquiries, requests and/or complaints from internal and/or external customers received by incoming phone calls and other means of communication (e.g., in writing and/or by e‑mail, fax, in‑person)
• Reviews and verifies legal paperwork (e.g., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) for accuracy and completeness
• Makes sure all necessary data that is part of the public record portion of a birth and death certificate is contained within the legal paperwork
• Indexes and cross references legal paperwork to original birth and death records using manual and electronic methods (i.e., IPHIS)
• Proofs and types documents and makes corrections (i.e., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections)

Job will be performed at 4200 Surface Road, Columbus, Ohio. Monday – Friday, 8 a.m. – 5 p.m. Part‑time. Unclassified civil service status.

3 months training or 3 months experience in office practices & procedures AND 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 months experience in typing, keyboarding, data entry or word processing AND 1 course or 3 months experience in operation of personal computer.

• Or equivalent of
  
  Minimum Qualifications for Employment noted above.
  
  Note:
  
  in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

• Customer Service

• Clerical & Data Entry, Operational and Administrative Support

• Attention to Detail, Confidentiality, Customer Focus

Unposting Date: Mar 3, 2026 4:59:00 AM

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation: $21.93

Schedule: Part‑time

Work Hours: Monday – Friday; 8 a.m. – 5 p.m.

Union: OCSEA

This is an intermittent, temporary position. The final candidate selected for this position will not be permitted to exceed 1,000 hours worked per fiscal year.

Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

Hannah

C. will contact you if selected for an interview.