Vice President, Customer Success

Employer Industry: Information Analytics

• Salary up to $303,300
• Eligible for an annual incentive bonus
• Opportunity to lead a high‑impact team and drive strategic initiatives within customer success
• Support for work/life balance with well‑being initiatives, shared parental leave, study assistance, and sabbaticals
• Chance to shape the customer experience for influential academic and government institutions
• Strong support from senior leadership and an ambitious roadmap for growth

• Develop and implement a customer success strategy focused on value realization, renewals, and growth
• Lead and mentor a high‑performing team of regional leaders, fostering a culture of accountability and innovation
• Collaborate with Sales, Marketing, and Product teams to enhance customer engagement and reduce churn
• Utilize metrics and analytics to refine engagement strategies and improve customer experience globally
• Champion the development of tools and processes to measure customer success outcomes

• Proven track record of 12+ years in SaaS customer success, post‑sales, or professional services leadership
• Minimum of 5 years in a senior executive role managing regional or global customer success organizations
• Experience leading large‑scale customer success teams in a high‑growth SaaS environment
• Excellent influencing and communication skills, comfortable engaging at the C‑level
• Deep knowledge of customer success best practices and technology‑driven engagement models

• MBA or advanced degree preferred
• Experience operating effectively within an international, matrixed organization
• Familiarity with customer success platforms such as Gainsight and Salesforce
• Strategic systems thinker with a data‑driven approach to operational design and leadership
• Technology‑forward mindset with fluency in automation tools

#Information Analytics #Customer Success #Leadership #SaaS #Career Growth #Work Life Balance

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