Solutions Support Spec
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-02-28
Listing for:
MSM (Northern Safety)
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Troubleshoot and work towards resolution of customer issues ina timelyand efficient manner
- Answer incoming calls from internal and external customers delivered through an ACD call system
- Monitor and respond to written inquiries from internal and external customers received via email
- Responsible regular account maintenance including changes and/or modifications to existingvoucherprograms
- Responsible for managing the order cycle from creation to invoicing, including expediting open orders on demand, as well as through daily and weekly reporting, for voucher program customers
- Assist customers with product selection & availability, eligibility issues, e-catalog issues, returns, warrantyinfoand other administrative processes
- Contact manufacturers to resolve customer concerns through discussion of products, services, and accessories
- Assistin the training of new Solutions Support Specialist
Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.
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