Customer Service Assistant, East

Overview

The primary purpose of the Customer Service Assistant classification is to assist residents with routine inquiries regarding social service and public assistance programs and to provide general clerical support to the department. Apply Today through the online application system.

• Perform customer service functions in person, by telephone, or by other methods relating to TANF, Disability Assistance, Medicaid, Food Assistance, Health Chek, Food Assistance investigations, Medicaid Transportation, SSI Case Management, At Risk Case Management Transportation, and/or Refugee Medical.
• Determine the nature and magnitude of questions, complaints, or requests for service; provide routine information regarding department programs, procedures, forms and other matters.
• Respond to routine questions, complaints, or requests for service; refer questions, complaints, or requests for service to appropriate personnel.
• Maintain related logs and compile reports as needed.
• Process documentation associated with general inquiries per established procedures and within designated time frames; receive, sort, and organize documentation; review documentation for completeness and/or accuracy; distribute documentation between departments and internal/external individuals and agencies.
• Perform other general office and clerical activities, including but not limited to preparing, updating and maintaining files, logs, and reports; conduct records maintenance in compliance with record retention guidelines; draft correspondence, prepare outgoing mail, make copies, and perform data entry.
• Note:
  
  These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

• High school diploma or GED plus one (1) year of experience in customer service, clerical or office work; or any equivalent combination of training and experience.
• Must meet background check requirements.

None required.