Hearing Assistant

Organization

Job & Family Services

United States of America - OHIO - Franklin County - Columbus

Full‑time, Monday through Friday, 7:00 AM – 6:00 PM

Attorney / Legal

• Basic Documentation, Clerical & Data Entry, Administrative support/services

• Teamwork
• Time Management
• Verbal Communication

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through programs such as Cash and Food Assistance, Employment Services, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is honored by serving the community in a hands‑on, dedicated way.

• Leadership in customer satisfaction
• Reputation for attracting and retaining diverse employees
• Continuous improvement of services

Office of Legal & Acquisition Services

The Bureau of State Hearings (BSH) handles appeals for individuals who disagree with decisions about their public benefits. BSH serves those receiving Medicaid, SNAP, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention.

• Review and organize documents submitted by appellants and county agencies.
• Complete data entry for hearings into systems such as the Ohio Benefits Worker Tracker Portal and the Hearings and Appeals Tracking System.
• Answer phone calls and emails from appellants and provide clear information or direction based on their inquiries.
• Create the initial electronic hearing file, correctly identifying all involved parties.
• Use a personal computer and standard software applications to complete daily tasks and support bureau operations.

BSH is a fast‑paced environment with high volume work. Many tasks must be completed within strict federal time frames. Candidates must stay organized, shift priorities quickly, and handle upset or uncooperative individuals calmly and professionally.

• Ability to operate a personal computer and software applications for job duties.
• Ability to respond to telephone and email inquiries from stakeholders.
• Ability to apply established rules, policies, and procedures to assigned tasks.
• Ability to prepare and maintain accurate records and reports.
• Knowledge of general office practices including keyboarding, data entry, and telephone skills.

Full‑time.

Occasional travel within the state of Ohio.

• Medical Coverage
• Dental, Vision, and Basic Life Insurance premiums after eligibility period
• Paid time off: vacation, personal, sick leave, and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, etc.)
• Public Retirement Systems (OPERS, STRS, SERS, HPRS) and optional deferred compensation

At minimum, the ideal candidate must have one of the following:

Pay schedule:
State of Ohio OCSE A, Pay Range 27. Step 1 current hourly rate $21.93 per hour.

If you require an accommodation based on a disability for any step of the selection process, please contact o.gov.

The State of Ohio is a drug‑free workplace and prohibits the use of marijuana. The position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy.