Membership Experience Specialist L1 - Eldon and Elsie Ward FamilyYMCA

Young Mens Christian Association of Central Ohio

The Membership Experience Specialist Level 1 (MES I) serves as a welcoming, knowledgeable first point of contact for members and guests, with shifts available between 5:30 a.m.–12:00 p.m. and 12:00 p.m.–6:00 p.m. In this role, the MES I delivers excellent customer service, supports membership sales and retention efforts, and ensures smooth front‑desk operations. This position plays a key role in setting the tone for a positive, mission‑driven member experience during both morning and midday hours.

• Think, communicate, and behave as a cause‑driven leader and role model for other staff and members regarding desired staff behaviors and healthy living practices.
• Scan membership cards of all entering the building; greet members by name and provide them access to the facility.
• Handle membership payments or renewals based on computer system scan results and convey timely information to members upon entry.
• Maintain accurate records of transactions and shift activity, including cash, check, and credit sales, providing change, receipts, and balancing a cash drawer.
• Help members connect with one another to form friendships.
• Provide information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers, guests, and members.
• Provide facility tours in person or over the phone to prospective members; follow up with prospects in a timely manner and sell memberships to guests according to procedures and policies provided in training and by supervisors.
• Collect required information for accurate records and database management, complete required outreach to members, and place memberships on hold or perform membership cancellations in accordance with training, policies, and procedures.
• Ensure that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members' needs.
• Follow YMCA policies and procedures; respond to emergency situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to sit and talk or hear, frequently required to stand, walk;

use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.