Customer Service Manager IN-OFFICE

Overview

Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications

Report In

Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours:

Monday - Friday, 8:00 a.m.

- 5:15 p.m. (Hours may vary)

• Multiple pay increases over your first years of service!
• Free Parking!
• Free onsite Gym!
• Onsite Cafeteria!

• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff
• Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
• Follow-up to ensure all of the customer s questions &/or concerns have been thoroughly answered
• Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions
• Research, investigate & process consumers inquiries & provide information

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;

AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;

AND 1 course or 3 mos. exp. in public relations;

AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;

AND 1 course or 3 mos. exp. in public speaking, speech or communication;

AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Be detailed when describing your current/previous work duties. The more the better!! Don t just write "see attached resume". Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skill: Customer Service

Organization: Public Safety

Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Unposting Date: Feb 11, 2026, 10:59:00 PM

Work Location: Charles D Shipley Building

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation: $29.34 per hour

Schedule: Full-time

Work Hours: See work hours below

Classified Indicator: Classified

Union: Exempt from Union

Primary Job Skill: Customer Service

Technical

Skills:

Management

Professional

Skills:

Customer Focus

Agency Overview: Bureau of Motor Vehicles — Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.