Retirement Solutions Specialist

Solutions Center Representative – Public Retirement

New Year, New Career — Start Strong This February!

Are you a recent college graduate ready to launch or elevate your career with a large, reputable organization? Our client, a Fortune 100 insurance and financial services company headquartered in Columbus, OH, is hiring Retirement Solutions Specialists for their upcoming February class.

Pay Rate: $19 per hour, paid weekly

Location of Assignment: 3 Nationwide Plaza, OH

• Hybrid in Columbus, OH or Scottsdale, AZ

Schedule: 40 hours/week

Assignment Length: 6-12 months, opportunity for extension/conversion pending performance, attendance, and business need

Target

Start Date:

02/02/2026, upon completion of new hire onboarding

• Training (first 6 weeks):
  Monday - Friday 9AM - 5:30PM
• Post-training: 8-hour shift during business hours Monday - Friday 8AM - 11PM;
  Occasionally Saturday from 9:00AM - 6:00PM

Position Summary:

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications:

• Education: High school diploma or equivalent is required;
  Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales

Skills:

• Knowledge of various insurance products and the sales process
• Solid understanding of legal implications of certain product features in different states
• Strong communication and problem-solving abilities
• Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.