Customer Service Representative - Columbus, OH

Position Summary

The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for NBCI. This person will be fingerprinting and speaking with customers, establish and/or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary.

This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office.

Position Status:
Full-time

Supervision Received:
Reports to the Customer Service Manager, NBCI

Supervision Exercised:
None

Essential Functions,

Duties and Responsibilities:

Customer Service/Communications/Sales

* Excellent attendance

* Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients.

* Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person.

* Greet all customers professionally and with a helpful demeanor.

* Fingerprint and/or drug test all walk-in customers.

* Contribute to the overall success of Fast Fingerprints by communicating effectively with management to ensure that company initiatives are followed.

* Correspond as needed with management to communicate problems, clarify questions and issues.

Processes

* Stay up-to-date on filing of forms/paperwork/phone calls.

* Schedule appointments and take payments over the phone.

* Retrieve calls from voicemail system daily. Ensures that all calls are returned to customers.

* Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.

* Assist with researching accounts payables issues.

* Provide general assistance to all phone callers.

Teamwork

* Positively promote all goals and objectives of management within the office.

* Continually seek to improve the sales experience with revised and improved processes.

* Maintain a positive attitude and work environment, so as to lead by example.

* Contribute to the overall success of the office by fostering a positive teamwork environment.

* Continually seek to help Fast Fingerprints by offering assistance wherever necessary.

Minimum Qualifications:

* Two or more years of customer service experience

* Must have excellent attendance habits

* Must be self-disciplined, have excellent communication skills and a strong work ethic

* Must be a self-starter

* Must be able to work in a fast-paced environment

Desired

Experience:

* Associate's Degree preferred

* Strong customer service and communication skills

* Strong Computer skills needed

Other Information:

Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check.

Job Type: Full-time