Customer Service Representative

About the Role:

We’re hiring a Call Center Representative to join our Columbus-based team. You’ll engage with homeowners who’ve expressed interest in our remodeling services—
via phone and text
—to schedule in-home sales appointments. This is a hybrid communication role focused on outbound/inbound appointment setting, not cold calling.

It’s fast-paced, performance-driven, and a great fit for someone who thrives on hitting goals and delivering a polished first impression.

• Make outbound calls and respond to inbound leads to schedule in-home appointments
• Communicate through both phone and text platforms using our CRM
• Use call scripts and templates to handle objections and guide conversations
• Confirm lead information, schedule appointments, and ensure proper internal handoff
• Track appointment setting metrics and strive for top-tier performance
• Work closely with our sales and marketing teams to ensure a smooth lead flow

• Strong phone presence and clear verbal communication
• Comfort with both call handling and high-volume texting workflows
• CRM or lead management system experience preferred
• Goal-driven, competitive, and coachable
• Reliable, detail-oriented, and able to multitask in a busy office
• Previous experience in appointment setting, call center, or inside sales is a strong plus

• $17.50/hour base pay
• Weekly bonuses based on confirmed appointment volume
• Top performers regularly earn $1,000–$1,500/week total compensation

• Health, Dental, and Vision Insurance
• Paid Time Off and Company Holidays
• Weekly Pay
• Eligible for full benefits after 30 days of full-time employment

Home Genius Exteriors has grown from $3M to over $200M in five years, with plans to expand nationally by 2030. We’re one of the fastest-growing home remodeling companies in the country, powered by a culture of performance, growth, and innovation.

If you’re ready to grow your income and your career in a modern, high-energy call center—apply today.