Customer Service Representative

Position: Customer Service Representative 833308
Job Description

Your next opportunity is here - Urgently hiring Customer Service Representatives in Columbus!

Job Title: Customer Service Representative
Pay: $18/hr
Hours: 8 AM - 4:30 PM, potential OT
Start Date: ASAP

Are you looking for a fulfilling career where you can make a difference? Join a dynamic and supportive team as a Customer Service Representative in Columbus, OH and contribute to creating exceptional customer experiences every day. In this engaging role, you will be the go-to contact for customers, providing outstanding service through chat, email, and phone. You will work closely with marketing and operations to resolve issues, troubleshoot problems, and transform every customer interaction into a positive brand experience.

If you're a problem-solver with excellent communication skills, a customer-first mindset, and thrive in a fast-paced environment, we want you on our team in Columbus!

What You'll Do:
As a Customer Service Representative, you will be responsible for:

• Responding to customer inquiries daily via chat, email, and phone with professionalism and empathy.
• Efficiently resolving product, order, shipping, and return inquiries, while escalating complex issues as needed.
• Advising customers on return and warranty processes, providing solutions, and processing replacements where applicable.
• Communicating trends, issues, and customer insights to the broader team to help inform improvements.
• Cross-selling or referring products and services to enhance customer experience and drive brand loyalty.

What You'll Bring:
The ideal candidate for this role will have:

• 1-2 years of customer service experience (phone, chat, and email support); e-commerce experience is a plus.
• Strong research, troubleshooting, and problem-solving skills.
• Proficiency in Microsoft Office and general administrative tasks.
• A professional, positive, and supportive demeanor, especially in challenging interactions.
• Experience with Gladly, Shopify, or Narvar is a plus.

Why Join Us in Columbus?

• Be part of a supportive team culture in a fast-paced environment.
• Gain valuable experience in the field and make a meaningful impact.
• Enjoy affordable health and prescription coverage with no waiting period.
• Comprehensive benefits offered by the employer once hired permanently.

Location & Schedule:
This position is in-office in Columbus, OH, and offers full-time, first shift hours from 8 AM to 4:30 PM. Please note that there will be times of mandatory overtime.

Ready to Take the Next Step?
If you're ready to start a rewarding career as a Customer Service Representative in Columbus, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!

#SSO

Why Start Your Career Journey with Stivers?
Stivers has been connecting talented professionals with leading companies for decades. Whether you're searching for temporary, temp-to-hire, or permanent opportunities, our team is here to help you achieve your career goals.

Learn more about:

• Current job openings in your area
• How Stivers supports your career success
• Expert tips and resources for job seekers

Take the next step in your career with Stivers-apply today and let us help you find your perfect match!
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Equal Opportunity Employer:
Stivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Stivers will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.