Customer Service Representative

Customer Service Representative (Home & Auto Insurance)

Location: Columbus, OH (Hybrid/On-site options available)
Compensation: $15.00 – $17.00 per hour Position Type: Full-Time

Are you a people person with a knack for problem-solving? Our Columbus-based insurance team is looking for a dedicated Customer Service Representative to be the face (and voice) of our company. You will help our neighbors protect what matters most—their homes and their vehicles—by providing empathetic, efficient, and accurate support.

No previous insurance experience? No problem. We provide the training you need to become a licensed professional in the industry.

• Customer Support: Handle inbound calls and emails regarding policy questions, billing inquiries, and coverage updates.
• Policy Management: Process policy changes (e.g., adding a new car, updating a home address) with high attention to detail.
• Claims Assistance: Guide policyholders through the initial steps of filing a claim during stressful moments.
• Relationship Building: Identify opportunities to cross-sell or umbrella policies to ensure customers have comprehensive protection.
• Documentation: Maintain accurate records of all customer interactions within our database.

• Education: High School Diploma or GED equivalent.
• Communication: Excellent verbal and written communication skills with a friendly, professional tone.
• Tech-Savvy: Proficiency in Microsoft Office (Word, Outlook) and the ability to learn new software quickly.
• Local Residency: Must be located in or near Columbus, OH for training and team meetings.
• Licensing: Ability to obtain an Ohio Property & Casualty (P&C) insurance license (we will provide the study materials and cover the exam costs!).