Public Inquiries Assistant ; intermittent - Constituent Services section

The Ohio Attorney General's Office is currently seeking candidates for two (2) Intermittent/Temporary Public Inquiries Assistant 1 positions in the Constituent Services Section. The Public Inquiries Assistant 1 provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries. These positions will work a hybrid in-person/remote schedule. There may be changes to the schedule based on training and operational needs.

The positions will be headquartered at 30 East Broad Street, Columbus, Ohio.

• Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public).
• Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints.
• Accurately summarizes the constituent's inquiry or request.
• Assists in resolving problems, questions or complaints.
• Accurately completes forms on internal and external forms and databases using a variety of software.
• Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints.
• Provides general guidance, advice, resources and referrals.
• Conducts follow up contact to ensure resolution of situation if necessary.
• Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions.
• Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry.
• Performs other related clerical duties (e.g., files, copies, scans, types correspondence)

1 course or 3 months experience in use of multi-line telephone system; 1 course or 3 months experience in use of personal computer; 3 months training or 3 months experience in customer service.

Or equivalent of Minimum Class Qualifications For Employment noted above.

Job

Skills:

clerical and data entry, confidentiality, customer focus, listening, time management, verbal communication