Community Management Associate

Community Management Associate – Thrive Companies

Location:

Columbus, OH. Full-time.

$20.00/hr – $20.00/hr

Under general direction, the Community Management Associate (CMA) is responsible for maintaining The Thrive Experience and White Glove standard by ensuring quality and cleanliness throughout the community—from the approach area to the lobby, amenities, common areas, and apartment homes. CMAs provide excellent customer service to residents and prospective residents, oversee daily opening and closing of vacant “tour homes,” and manage all administrative functions related to application approval, lease signing, and move‑in orientation.

This role is vital to resident retention and overall community success.

Community Manager

• Maximize financial results.
• Preserve and protect the community to the owner's standards.
• Anticipate and proactively execute with controlled urgency.
• Deliver superior customer experience.
• .languages prepare the community each day in accordance with Thrive Experience and White Glove standards.
• Receive and process applications from the Leasing Representative or Manager, ensuring leases and addenda are correct.
• Conduct background checks (credit, criminal, income, rental).
• Perform all administrative tasks related to application approval, lease signing, and move‑in orientation.
• Adhere to Fair Housing Laws and company rules and regulations.
• Maintain accurate knowledge of all community aspects and resident files.
• Enter service requests into the property software and assist residents with service needs.
• Collect rental payments and other fees.
• Follow up with residents to ensure overall customer satisfaction.
• Assist with move‑in and move‑out processes.
• Manage lease renewal processes.
• Respond to calls, emails, and site visits in a timely manner.
• Perform other duties as assigned.

• Strong sense of responsibility, ownership, and accountability.
• Knowledge of municipal, state, and federal Fair Housing and safety regulations.
• Ability to work both independently and within a team environment.
• Strong customer რაღაც service skills.
• Attention to detail, accuracy, strong organizational, multi‑tasking, planning, and time‑management skills.
• Enforcement of all safety policies and procedures.
• Excellent verbal and written communication and interpersonal skills.
• Positive, “get the job done” attitude.
• Flexibility and the ability to work in a fast‑paced dynamic environment, including outside normal business hours when necessary.
• Strong sense of urgency and capacity to work well under pressure, emergencies, and time‑sensitive situations.
• Problem‑solving skills and ability to devise creative solutions.
• Ability to learn community management software in a timely manner.
• Perform other related duties as required.

• High school diploma or equivalent required.
• Bachelor’s degree in Community Management, Real Estate, Business Administration, or a related abiding field preferred.
• At least 2–4 years of related community management experience preferred.
• Experience with community management software systems and Microsoft Office® preferred.

• Full‑time, on‑site work with a bi‑weekly pay schedule.
• Health, dental, and vision insurance; 401(k) with match; generous PTO; commissions; apartment discounts; free gym membership.

Entry level

Full‑time

Other

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