Dispatcher, Customer Service​/HelpDesk

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Campus Parc at The Ohio State University (OSU)

1560 North High St, Columbus, Ohio 43210

Part Time Opportunity – Saturday & Sunday, 2pm – 10pm

You will be the first and last impression with our client’s customers. Providing a warm welcome and delivering memorably excellent service, you will drive our company to new horizons.

• Direct the activities of the frontline staff.
• Coordinate internal departments (maintenance, enforcement, operations, and events) to create and maximize productivity, efficiency, and responsiveness to all customer service issues within the parking system.
• Ensure maximum productivity by successfully routing Campus Parc staff to designated locations on campus.
• Track operational issues/concerns using a Customer Relations Management System.
• Provide excellent customer service to clients, customers, and employees.
• Additional duties as assigned.

• Other special projects as assigned by location management.

• You are at least 18 years old.
• High school diploma required.
• 2+ years in a Dispatcher role.
• Parking and/or university operations experience preferred.
• Customer Service experience with use of large phone system.
• Knowledge of The Ohio State University campus a plus.
• Knowledge of TIBA software preferred.

• Ability to communicate professionally and effectively.
• Strong computer skills (ability to operate specific software programs) and handheld devices.
• Thrive in a fast-paced, multi-faceted work environment.
• Must be able to work unsupervised.
• Ability to speak, read and comprehend the English language.
• Must be able to make decisions independently.
• Demonstrate a sense of urgency and timeliness.

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: The employee will be required to stand, walk, sit, handle tools or controls, reach with hands or arms, talk, and hear. Employee must occasionally lift and/or move objects up to 25lbs.

• Amazing management team who will truly care about you.
• Opportunities for overtime.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
• Opportunities to build a career – many in our senior management teams began their careers in this role.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.