Customer Service Manager IN-OFFICE

Job Description - Customer Service Manager [IN-OFFICE] (2600008D)

Public Safety

Agency Contact Name and Information :
Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Feb 12, 2026, 4:59:00 AM

Charles D Shipley Building 1970 West Broad Street Columbus

United States of America-OHIO-Franklin County-Columbus

Compensation : $29.34 per hour

Full-time

Work Hours :
See work hours below

Union :
Exempt from Union

Customer Service

Technical Skills :
Management

Professional Skills :
Customer Focus

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications
Report In

Location:

1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m.

- 5:15 p.m. (Hours may vary)

*** THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

• Multiple pay increases over your first years of service!
• Free Parking!
• Free onsite Gym!
• Onsite Cafeteria!

• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff.
• Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service.
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding.
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
• Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions.
• Research, investigate & process consumers inquiries & provide information.

to see the full position description

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

• 12 months training or 12 months experience in departmental operations & programs, policies & procedures for assigned agency.
• 12 months training or experience in federal & state laws regarding operation of assigned agency.
• 1 course or 3 months experience in public relations.
• 1 course or 3 months experience in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making.
• 1 course or 3 months experience in public speaking, speech or communication.
• 6 months training or experience in supervisory principles/techniques.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Customer Service

• A BCI/FBI fingerprint check and background check may be required on all selected applicants.

To request a disability accommodation, please email HRRequest

ADAo.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

Ohio is a Disability Inclusion State and strives to be a model employer of…