Customer Service Assistant ; Intermittent

The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner.

This position is an intermittent position and cannot exceed 1000 hours in a fiscal year.

• Conducts search of hardcopy or computerized records
• Answers a multi-line telephone system (i.e., takes messages, refers calls, greets walk-in customers, directs and/or registers customers; furnishes printed materials or claim forms.)
• Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/services
• Mails out correspondence and other information as necessary
• Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System,; prepares and/or maintains reports concerning work processed, (e.g., maintains record of calls and inquiries received, and handled)

May be confined to desk answering telephone for 6.5 - 7 hours per day.

• 3 months training or 3 months experience in office practices & procedures
• 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 months experience in typing, keyboarding, data entry or word processing
• 1 course or 3 months experience in operation of personal computer
• --Or equivalent of Minimum Qualifications for Employment noted above.

• Customer Service