Customer Care and Recovery Associate

Job Summary

Join Spectrum as a Customer Care and Recovery Associate
—an on‑site call center role focused on collections and customer service excellence.

• Support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.

• Experience:
  
  0–2 years in collections, accounting, or customer service.
• Education:
  
  High School Diploma or GED.
• Technical
  
  Skills:
  
  Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures.
• Skills:
  
  Effective verbal and written communication; ability to de‑escalate situations, problem‑solve, and show empathy.
• Schedule:
  
  Availability to work within the hours of operation with consistent and punctual attendance.

Base pay is generally between $18.00 and $27.06 per hour. The position has a commission earnings target starting at $12,000. Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success.

1600 Dublin Rd, Columbus, OH 43215.

Class starts February 23, 2026.

Must work lawfully in the U.S. without employment‑based immigration sponsorship now or in the future. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.