Client Care Coordinator
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-01-12
Listing for:
Cap City Property Inspections
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Client Care Coordinator Job Overview
The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams.
Key Responsibilities- Answer inbound calls, emails, and online inquiries promptly and professionally
- Schedule inspections, mitigation services, and pest control appointments accurately
- Educate clients on services, processes, timelines, and next steps
- Maintain accurate client records in CRM and scheduling systems
- Coordinate with inspectors, technicians, and dispatch to ensure smooth operations
- Handle reschedules, cancellations, and urgent requests with professionalism
- Follow up with clients to confirm satisfaction and resolve concerns
- 2+ years of customer service, call center, or administrative experience
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Comfortable working in a fast-paced service environment
- Proficient with CRM systems, scheduling software, and basic office tools
- Real estate, home services, or inspection industry experience is a plus
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