Customer Care and Recovery Associate

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position is on-site in a call center environment.

Class Starting February 23, 2026.

Are you passionate about providing exceptional service and helping others? Do you thrive

in environments that value integrity and teamwork? If so, Spectrum's Customer Operations

Collections team is the perfect fit for you!

At Spectrum, we serve nearly 32 million customers with our innovative products and

services. Our goal is to exceed the expectations of both our customers and employees.

As a member of Spectrum's Collections Team, you will interact directly with our customers,

addressing their needs with empathy and professionalism while keeping them informed

about all things Spectrum. This role emphasizes customer service excellence and requires

the ability to deescalate situations, problem solve, express empathy, and show

compassion.

You will join a positive team that values partnership, long-term career growth, and a

balanced work-life environment. If you you are ready to showcase your real-time problem solving skills in a supportive atmosphere that prioritizes customer service, we want to hear

from you!

LOCATION

1600 Dublin Rd

Columbus, Ohio 43215

BE PART OF THE CONNECTION

The Customer Care and Recovery Associate is a Collections Call Center role.

As a Collections Professional, you will be responsible for outbound call traƯic to collect on

bad debt accounts primarily for customers overdue between 42-49 days. You will

communicate directly with customers in an attempt to resolve and/or collect debt using

account research and investigation. It will be a highly collaborative team environment,

colleagues supporting customers as well as each other!

WHAT OUR CALL CENTER COLLECTIONS PROFESSIONAL ENJOY MOST

* Communicating with customers and assisting with their debt resolution.

* Working under minimal supervision.

* Being in an environment whose aim is to help you grow.

ESSENTIAL RESPONSIBILITIES OF THE POSITION

* Actively and consistently support all eƯorts to simplify and enhance the customer

experience.

* Research accounts with debt and communicate with customers via phone.

* Take action based on transaction characteristics as appropriate and necessary.

* Maintain thorough knowledge of all current federal, state and local regulations as well as

internal policies.

* Contact customers by phone in attempt to collect debt.

* Demonstrate friendliness and professionalism when dealing with customers.

* Answer inquiries for customers calling in regarding their unpaid debt.

* Other duties as assigned to meet business needs.

WHAT YOU'LL BRING TO SPECTRUM

Qualifications

Experience:

Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer

Service: 0-2 years

Education:

High School Diploma or GED

Technical

Skills:

Knowledge of basic accounting/bookkeeping, mathematics, and

general oƯice procedures

Skills:

EƯective verbal and written communication

Schedule:

Availability to work within the hours of operation. Consistent and

punctual attendance.

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth:
The growth of our industry and evolving technology powers our

employees' careers as they move up or around the company

Supportive Teams:
Who you are matters here. And, we aim to foster an inclusive

workplace where every person is empowered to bring their best ideas

Learning Culture:
With a focus on training and development, employees can have

confidence that day one is truly just the beginning of a dynamic career

Total Rewards:
See all the ways we invest in you-at work and in life

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CCO 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $27.06. The actual…