Customer Account Services; Billing

Overview

Customer Account Services (Billing)
• Pay $21-22/hr
• Onsite near Gahanna/Easton
• Contract (6 months)

• Strong analytical skills with ability to reconcile data and analyze variances
• Ability to meet deadlines and manage multiple tasks simultaneously
• Ability to interact with various levels of management and customers in a professional manner

The Customer Support rep will act as a point of contact for customer questions in the billing department. The Customer Support rep will provide exceptional customer service while resolving the issues within the guidelines.

• High school diploma
• Associates or bachelor's degree in business preferred

• 2 to 5 years of relevant experience in customer support
• Experience with SAP, or similar system preferred

• Provides exceptional customer service to all customers.
• A deep understanding of the billing, collections, and accounts receivable and can solve issues in a timely fashion.
• Proactively review large accounts and handle any issues before the customer is billed.
• Could be responsible for on off billing such as consolidated invoicing and invoice uploads into customers AP systems.
• Monitor credits on accounts and post them in a timely fashion.
• Ensure account activity aligns with the customer agreement
• Generate monthly statements and assist in collecting past due balances.
• Support with other related duties as needed.