Customer Service Representative

About the job Customer Service Representative

About Zabota: Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams.

Our mission is clear:
Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world.

Our clientis a rapidly growing premium brand built on craftsmanship, integrity, and unmatched customer experience.

They are seeking a reliable and resourceful
Customer Service Representative to ensure every customer interaction reflects their high standards.

As a Customer Service Representative, you will be the first point of contact for customers. Your primary responsibilities will include responding to customer email inquiries, assisting with order-related issues, and ensuring every customer leaves the interaction feeling valued and taken care of.

• Respond promptly and professionally to customer emails through Rich Panel
  .
• Assist with general product inquiries (features, specifications, availability, etc.).
• Handle order-related issues including refunds, exchanges, returns, order status updates, and shipping concerns.
• Use Ship Station to input and edit order information, including shipping adjustments.
• Use Shopify to manage orders, process refunds, update customer information, and ensure accuracy.
• Troubleshoot customer issues with empathy, patience, and problem-solving skills.
• Document and escape unusual cases or trends for follow-up by the daytime support team.
• Maintain high standard of customer care by ensuring every email is clear, professional, and aligned with our brands voice.

• Previous experience in customer service, ecommerce support, or order management preferred.
• Proficiency with:
  • Shopify (order management, refunds, updates)
  • Ship Station (shipping edits, order adjustments)
  • Rich Panel (email/customer service platform)
• Strong written communication skills; able to convey solutions clearly and empathetically.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage time effectively during after hours shifts.
• Comfort working in a fast-paced, rapidly growing environment.

• A dependable team player who thrives in independent work
  .
• Someone who genuinely cares about delivering world-class customer experiences
  .
• Tech-savvy and adaptable, able to quickly learn and navigate new systems.
• A problem-solver who takes ownership of issues until resolution.

Location:

Columbus, Ohio

Schedule:

Full-time ( 9:00 AM 5:00 PM EST)