Facilities Operations Coordinator

Facilities Operations Coordinator

PHFM | Facilities Maintenance - Interior & Exterior Services is seeking a Facilities Operations Coordinator to join our industry‑leading maintenance department. This role focuses on delivering exceptional customer service by providing detailed service information and resolving issues efficiently via phone and email.

• Medical, dental, vision, Short‑Term Disability, Long‑Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave.
• Wellness activities and an onsite gym.
• Ongoing professional development and continuing professional education.

• Manage Work Orders:
  Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support:
  Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations:
  Cold‑call potential vendor partners to establish new partnerships.
• Dispatch Coordination:
  Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management:
  Efficiently manage high‑volume email communications.
• Multi‑channel Communication:
  Effectively handle multiple communication channels simultaneously.
• Issue Analysis:
  Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication:
  Answer phone calls and emails promptly to provide excellent customer service.
• Data Management:
  Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution:
  Support team efforts by achieving goals set by the Manager.
• Task Prioritization:
  Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving:
  Work independently and self‑solve issues as they arise.
• Accurate Documentation:
  Maintain accurate data and documentation of service requests.
• Multitasking:
  Manage multiple tasks in a fast‑paced environment.
• Positive Attitude:
  Maintain a positive attitude and pleasant phone demeanor.
• Composure:
  Stay calm and composed in a dynamic and demanding environment.
• Team
  
  Collaboration:
  
  Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency:
  Proficient in Microsoft Office, with intermediate or higher skills in Excel.

• Two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction is a plus.
• Must be able to pass a background check and drug screen.

Entry level

Full‑time

Columbus, OH | $–$