Customer Success Specialist

Customer Success Specialist

With over 1,400 employees and over 2,700 airports in over 175 countries, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly. With our innovative Airside 4.0® solutions, we help turning airports into smart airports, with the ultimate goal of enhancing the passenger experience.

Contract Type:
Permanent

Job Location:

USA - Columbus

ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.

The Customer Success Specialist is primarily responsible for aftermarket sales and support for external customers by using excellent, in-depth knowledge of company products, programs, and systems. They actively seek and executs campaigns to grow aftermarket sales including spares, product upgrades, PMA (Preventative Maintenance Agreements) and service contracts while maintaining a high-level call center experience during business hours for customer support and customer orders.

• Supporting aftermarket order tracking, price quoting, and scheduling
• Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
• Managing timelines and tasks to ensure schedules are met
• Selling products and services
• Communicating with customers to provide updates, field questions and respond to other requests
• Responding to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
• Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers

• High school diploma and 2-5 or more years of customer service experience
• Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes
• Ability to interpret documented rules, past practices, or instruction on a semi-independent level
• Bilingual in Spanish is strongly preferred

We value you and your contribution in the business. Recognizing and rewarding the impact you make is important to us.

• In return we offer a competitive salary/ benefits
• The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
• A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company.
• An international environment with opportunities to collaborate with colleagues in different countries around the globe.

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.

ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.