Technical Writer​/Content Design Senior Associate

Join our team and make a significant impact through innovative content design and technical writing, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms.

As a Technical Writer/Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in technical writing and content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

• Design and develop comprehensive product documentation, including conceptual overviews and step‑by‑step user guides.
• Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross‑functional teams including Product Managers and Engineering teams to create engaging, user‑friendly content that is cohesive and intuitive for a diverse audience.
• Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
• Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.
• Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively.
• Champion user‑centered documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness.

• 3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user‑friendly content.
• Experience with iterative design techniques, incorporating user feedback for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

• Experience writing and editing on screen content and user guides.
• Experience with content as code and Markdown.
• Adaptability and resilience in fast‑moving environments with the ability to manage multiple documentation priorities.
• Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points.