Quality Assurance Associate

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders.

Learns, practices and develops essential skills in construction techniques and supervision under the guidance of one or more Construction Managers and/or a Construction Area Manager. Develops construction superintendent skills by assisting the Construction Manager in coordinating the on‑site construction activities for assigned subdivisions. Assists the Construction Manager in monitoring the completion of each construction phase through performing inspections, scheduling and coordination of activities as directed by the construction superintendent.

• Oversee the Quality Control Inspection (QCI) process with Construction and Customer Care staff and assure 100% complete homes at delivery.
• Act as a liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues.
• Assure construction materials and workmanship is of highest value and quality available and result in reduction of future service issues.
• Act as a liaison between construction and sales to coordinate quality assurance initiatives.
• Perform quality inspections at various stages of the construction process to ensure quality standards are being met.
• Train and learn M/I Homes Construction Process through the performance of tasks and activities related to all construction phases, including, but not limited to:
• Attending/participating in the key formal and informal builder/homeowner construction process meetings including but not limited to:
  Buyer Builder Conference, New Home Orientation.
• Assisting in the inspection of assigned homes in different phases of construction to monitor workflow, quality and completion.
• Reviewing and verifying blueprints to ensure accuracy.
• Assisting in scheduling subcontractors and monitoring completion of work as required including delivery and use of materials, supplies, tools, machinery and equipment.
• Act as liaison between subcontractors and construction management staff by monitoring work quality and progress of subcontractors and reporting issues and problems arising from inspections.
• Performing minor repairs including paint touch‑up, caulking, trim, checking appliances and minor installations prior to pre‑settlement inspections.
• Communicating with homeowners relative to questions and concerns; analyzes problems and provides assistance in resolving customer‑service issues by suggesting to superintendent appropriate measures to maintain customer satisfaction.
• Train and learn other key M/I Homes processes and how they are directly linked to/impacted by the phases of the Construction Process included but not limited to:
  Warranty, Customer Care, Sales & Design Center, MIFC/MIT.
• Ability to act on behalf of construction superintendent in the event of his/her absence.
• Monitor and enforce safety and Company policy compliance.
• Ensure a clean, safe work environment to include the removal of debris from common areas and the cleanliness of homes.
• Assist with special projects as requested and perform additional duties as required.

Bachelor's or Associates degree in Construction Management preferred or at least three years of related work experience and/or training; good knowledge and understanding of the home building industry within scope of building codes, regulations and construction processes.

Must have knowledge of construction skills including carpentry; reading blueprints; use of hand and power tools and possess a both a technical and mechanical aptitude. Customer‑service oriented with good verbal and written communication skills. Position is required to interact with a variety of people including customers, vendors, and employees from other departments. Must be adaptable and have the flexibility to work effectively in a…