Specialist, Business Consulting; Personal Lines Remediation Team

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This opportunity is within the Business Solutions Integration PL Remediation Team
, which supports key activities necessary to remediate policies impacted by a system defect. The role involves developing requirements, engaging with stakeholders, and supporting the remediation process throughout its full lifecycle.

• Collaborate with stakeholders to define and document remediation requirements.
• Support the end-to-end remediation process, ensuring timely and accurate resolution of impacted policies.

• Strong problem-solving skills, particularly in identifying and resolving issues within PL Policy Center.
• Working knowledge of the lines of business housed within the system.
• Ability to create clear, concise, and actionable documentation for both business and technology audiences.
• Excellent interpersonal skills to foster relationships with stakeholders and cross-functional teams.
• High learning agility, with the ability to adapt to unique and evolving challenges.
• Comfort with ambiguity and flexibility with a solution-oriented mindset.
• The ability to review and validate data in support of ensuring the accuracy of the policies impacted and scope of the foundational defect.
• Familiarity with JIRA, project management practices, and the PL Policy Center defect process is a plus but not required.

This is a hybrid position, can be located in Columbus Ohio or Des Moines, Iowa or remote.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Specialist, you'll act independently or as a member of a team responsible for devising and modifying procedures to tackle simple to moderately complex business problems. You will participate in ongoing process modeling, analysis and design efforts and provide basic business performance management, organizational design and business risk management capabilities to formulate pragmatic and measurable business transformation plans.

• Partners with management and peers to transform businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and redundancies.

• Participates in business process analysis/design, needs assessments and cost/benefit analysis to align solutions with business strategies and directions. Participates in creating business-specific technology plans. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.

• Develops and implements business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies the critical elements of a business process that need to be monitored. Reports performance in a cohesive manner.

• Participates, as a team member, in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing department-level change.

• Trains customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Facilitates evaluation and research of new and…