Program Delivery Associate II

Program Delivery Associate II Overview

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting‑edge AI solutions. Our mission is to optimize end‑to‑end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement.

• Support Operational Excellence initiatives through client engagements and certification.
• Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI‑driven tools, models, and training materials to enhance efficiency and drive improvements.
• Implement change management strategies to facilitate organizational transformation and ensure smooth transitions.
• Prepare and maintain documentation to support internal audit readiness and compliance with control standards.
• Communicate with stakeholders to align project goals and deliverables with organizational needs.
• Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed.
• Develop and apply AI‑driven process models and training materials to support operational improvements.

• Undergraduate degree in a related field such as Business, Engineering, or Data Science.
• 3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices.
• Proficiency in developing and applying AI‑driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements.
• Proven ability to support fast‑paced, complex, cross‑functional programs or projects with significant business impact.
• Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs.

• Advanced degree in a related field such as Business, Engineering, or Data Science.
• Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management.
• Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness.
• Familiarity with AI technologies and digital process tools to drive innovation and efficiency.
• Experience with data analytics and visualization tools such as Tableau or Power BI to support decision‑making and performance evaluation.
• Strong interpersonal skills to foster collaboration and build relationships across diverse teams.
• Ability to adapt to changing environments and lead initiatives that drive continuous improvement.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.