SCPFO Service Center Rep

To Apply for this Job

Columbus, Ohio client has a contract opening for a SCPFO Service Center Rep who will serve as the primary liaison among Accounts Payable, Business Unit Partners, Suppliers, and Procurement providing support for transactional buying and invoice/issue resolution. Performs complex troubleshooting to help business partners make sound procurement decisions and build strong relationships across Procurement, business units, and suppliers by understanding their priorities.

This is a customer-focused role that requires excellent customer service and problem-solving skills. The candidate must be comfortable working in a team environment.

• Execute operational procurement transactions to meet business partner needs and maintain operational efficiency, including sourcing purchase requisitions and issuing purchase orders in accordance with company policies and procedures.
• Process change orders related to purchase orders.
• Process supplier acknowledgements and estimated delivery dates for purchase orders.
• Provide high-quality customer experience to business unit partners and suppliers while supporting category strategies developed by Strategic Procurement.
• Collaborate with the Supply Chain Center of Excellence (COE), Procurement Peers, and business unit partners on sourcing events, projects, and initiatives to resolve recurring issues and improve efficiency and satisfaction.
• Identify root causes and drive resolution of invoice discrepancies with suppliers, procurement, and/or client storerooms.
• Coordinate with suppliers, procurement, and storerooms to address PO and delivery issues.
• Perform complex invoice resolution, with assistance as needed.
• Provide phone support by logging into the Genesys phone system daily to handle purchasing and issue-related calls.
• Contribute effectively as a team member.

• Bachelors Degree in business, accounting, finance, supply chain, or other related field; OR 4 years of relevant procurement or service center experience.
• In addition to any experience required, 2 years of relevant customer service and/or procurement experience required.
• Excellent analytical, problem-solving, and time management skills desired
• Proficiency with procurement systems
• Strong customer-oriented mindset
• Ability to be persuasive and build credibility desired
• Good understanding of procurement processes, policies, and tools

Reference:1047391

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways.

We’d love to get to know you.