SCPFO Service Center Rep

Overview

Manifest Solutions is currently seeking a SCPFO Service Center Rep for an onsite position in Columbus, OH.

• Serve as the primary liaison among Accounts Payable, Business Unit Partners, Suppliers, and Procurement providing support for transactional buying and invoice/issue resolution.
• Perform complex troubleshooting to help business partners make sound procurement decisions and build strong relationships across Procurement, business units, and suppliers by understanding their priorities.
• Execute operational procurement transactions to meet business partner needs and maintain operational efficiency, including sourcing purchase requisitions and issuing purchase orders in accordance with company policies and procedures.
• Process change orders related to purchase orders.
• Process supplier acknowledgements and estimated delivery dates for purchase orders.
• Provide high-quality customer experience to business unit partners and suppliers while supporting category strategies developed by Strategic Procurement.
• Collaborate with the Supply Chain Center of Excellence (COE), Procurement Peers, and business unit partners on sourcing events, projects, and initiatives to resolve recurring issues and improve efficiency and satisfaction.
• Identify root causes and drive resolution of invoice discrepancies with suppliers, procurement, and/or storerooms.
• Coordinate with suppliers, procurement, and storerooms to address PO and delivery issues.
• Perform complex invoice resolution, with assistance as needed.
• Provide phone support by logging into the Genesys phone system daily to handle purchasing and issue-related calls.

• Bachelor's Degree in business, accounting, finance, supply chain, or other related field; OR 4 years of relevant procurement or service center experience.
• In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.
• Excellent analytical, problem-solving, and time management skills desired
• Proficiency with procurement systems
• Strong customer-oriented mindset
• Ability to be persuasive and build credibility desired
• Good understanding of procurement processes, policies, and tools
• Excellent customer service and problem-solving skills.
• Comfortable working in a team environment.