Business Banking Lending Process Improvement Associate II

As a Process Improvement Associate II in Business Banking Lending you will perform independent business reviews focusing on enhancing customer experience by streamlining end-to-end processes across various operations areas and products leveraging modern technology and data platforms. The reviews will also focus on process efficiencies and increased capacity. You will use appropriate industry tools and techniques to perform reviews, as well as playing a key role in improving customer experience.

• Perform targeted productivity reviews from business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean, Six Sigma, Agile)
• Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations
• Engage stakeholders to constantly support productivity agenda to all teams in Operations & product; act as productivity and efficiency voice for the process
• Coordinate project activities across different product and operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal
• Monitor status of projects, help mitigate all risk, escalate issues when necessary and manage stakeholder expectations
• Roll out the recommendations if necessary and ensure risks are mitigated
• Create synergies with other teams and ensure goals are aligned with the overall business needs such as those of strategic programs

• Detailed knowledge and experience in the following areas: primarily Financial Services Consulting and Business Process reengineering in the Operations and product space.
• Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
• Sound understanding of project management, quality methodologies and possesses high attention to detail to analyze inefficiencies in business processes to map detailed workflows; and draw upon diverse project experiences to apply to new situations
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative (well-versed with productivity analysis methods and tools such as Lean or Six Sigma)
• Strong influencing and communication skills with stakeholders, building strong partnerships with various teams to help deliver results
• Project/ Change Management experience

• Experience in Retail / Business Banking / Lending / process improvement / strategy in Operations and product space
• Detailed knowledge of Business Banking and/or Lending products
• Advanced proficiency in Microsoft Office products
• Consulting experiences that could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry setting
• Experience as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst