Vice President, Product Operations and Controls Lead

Vice President, Payment Product Operations and Controls Lead

Location:

Columbus, OH

Seniority level:
Mid‑Senior Level

Employment type:

Full‑time

Job function:
Product Management and Marketing

Base pay range: $/yr - $/yr

Join us at JPMorgan Chase to lead Payment Product Operations and Controls within the Connected Commerce Banking Payments organization. The role focuses on delivering innovative payment services through primary platforms, transforming customer experiences, simplifying business processes, and driving toward product excellence.

• Collaborate with Product Manager, Legal, Risk, Controls, Compliance, Engineering, Design and Analytics partners to gain and share customer experience impacts and platform pain points
• Synthesize customer impact resulting from production incidents into summaries that can be shared across the product team, providing updates as needed. This is intended to inform the product team (not a replacement for established Chase incident management processes)
• Identify new and strengthen current risk and controls for the products working with Legal, Risk, Controls, and Compliance partners in preparation for audits
• Monitor and share the Voice of the Customer. This includes reviewing complaints, surveys, and other feedback channels. This is a product perspective and does not replace other Chase processes for formal reporting
• Develop an understanding of the Transfers, External Account, and Quick Deposits platform functionality and flows to connect issues, escalations, risks, and controls to the payment experience
• Advocate for improved customer and product experience within the product team and across internal partners
• Proactively identify emerging issues and collaborate with team to identify options/solutions

• 5+ years of experience in financial services, digital, product management or operations
• Knowledge and experience with control design and evaluation concepts, risk assessment processes, key risk indicator and other metrics development and the ability to assess the relevance of internal and external standards and procedures
• Audit, control testing and external regulatory exam readiness and management experience
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Passion for understanding the product and customer needs.
• Bachelor's Degree or equivalent work experience
• Experience managing, inspiring, and motivating teams (direct and/or matrix), providing vision, creativity, presence, and credibility

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.