Sr eBilling Analyst

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

The Senior Billing Analyst is a key resource for the client's billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements.

• Associate's or bachelor's degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
• Strong analytical and critical thinking skills
• Minimum four years of e-billing experience in a law firm or professional organization required. Five years or more preferred.
• Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
• Must be a team player with strong interpersonal skills
• Superior customer service and a demonstrated ability to work in challenging and dynamic environment
• Self-directed with a strong work ethic; capable of working independently with limited supervision
• Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required
• Ability to multitask and meet stringent deadlines in a fast-paced work environment.
• Excellent organizational and time-management skills.
• Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros
• Experience working with client Document Management Systems (DMS)
• Ability to create spreadsheets, manipulate data and generate reports
• Detail oriented with excellent organizational and time-management skills
• Excellent verbal and written communication skills with ability to effectively present results to senior management
• Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff
• Ability to professionally handle matters of a sensitive nature with confidentiality
• Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred
• Ability to work overtime as needed during peak or critical periods
• Ability to maintain the highest level of confidentiality

• * Work directly with the client's E-billing Manager on any ad-hoc e-bill related management/client requests
• * Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow‑up support to attorneys and clients in all aspects related to electronic billing
• * Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• * Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
• * Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
• * Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• * Execute accruals, budgets, and information and data requests
• * Work collaboratively with department's supervisor to support e-billing systems by adding/remove user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• * Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
• * Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of…