Product Manager - Claims and Disputes

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and operating on the forefront of the evolution of AI capabilities. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Claims, Disputes, and Fraud Operations Product you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manage the product lifecycle using Agile best practices, from ideation through launch and continuous improvement
• Coordinate activities of the agile product teams that include research, design, data scientists, machine learning engineers, and data analytics members
• Manage existing product features and collaborate on the research, definition, and development of new features to advance the product roadmap and performance

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Advanced knowledge of the Dispute lifecycle and Payment Network collaboration
• Experience with AIML product delivery and coordination
• Experience in prompt engineering in Agentic AI
• Strong communicator with the ability to fluidly interact with leaders, stakeholders, employees, and third-party vendor

• Demonstrated prior experience executing in a highly matrixed, complex organization