ESI - Account Executive

ESI Employee Assistance Group is the nation’s most comprehensive employee assistance program (EAP) delivering more than twice the benefits and services to our clients. These added benefits include an extensive online training library, employee coaching and our self-help center with thousands of personal and professional development resources.

ESI is a wholly owned subsidiary of Medical Mutual of Ohio. Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio.

Maintains existing business with Employee Assistance Program (EAP) clients in assigned region. Conducts presentations and trainings, responds to service requests, problem resolution, and account renewal.

Develops and maintains relationships with customers, brokers, consultants and other external parties and influential partners. Manages client interactions for optimal experience and problem solves where appropriate.

Develops and maintains client-specific strategic actions plans, regularly reviewing client needs. Provides feedback on products and services to provide consultative solutions to stay current with industry trends.

Coordinates internal and external resources for renewals and new group on boarding for a successful experience.

Delivers and presents activity/utilization reports to ensure awareness of performance and other status.

Coordinates New Client Implementation including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with affected departments and outside vendors.

Attends client meetings as necessary to perform strategic account reviews, inform groups of pertinent policy, product changes and deliver appropriate reports as needed.

Offers consultative services based on group data analysis. Prepares, summarizes, and presents suggestions to clients about possible benefit and product options. Delivers topical trainings upon client request.

Works with manager to identify and present value-added solutions and strategize on client issues.

Updates and maintains data as it relates book of business and external contacts.

Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.

3 years of experience as an Account Manager in an Employee Assistance Program (EAP), or related industry.

Strong knowledge of EAP/counseling services for employer groups.

In-depth knowledge of health insurance and EAP products; sales and industry processes including benefit plan design; and related laws/regulations including HIPAA and COBRA.

Medical Mutual is looking to grow our team. We truly value and respect the talents and abilities of all of our employees.

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

Medical Mutual is an equal opportunities employer.