Vendor Management Support Specialist

Job Title:

VMS Support Specialist

The VMS Support Specialist is responsible for supporting internal staff, clients, and sub‑vended staffing suppliers utilizing Surge VMS technology solutions. This role builds and maintains strong relationships with sub‑vended staffing suppliers and serves as a key resource for performance‑related and VMS technical issues. At times, the VMS Support Specialist may act as the primary point of contact for clients regarding VMS functionality, performance concerns, and system support.

• Train branch staff, on‑site teams, and Workforce Managers on internal systems and Surge VMS technology
• Train clients and sub‑vended staffing suppliers on the proper use of Surge VMS technology
• Troubleshoot system issues and identify training opportunities for internal staff, clients, and staffing partners
• Contact and negotiate with new staffing agencies based on client needs and geographic locations
• Travel to branch offices or on‑site locations to provide additional training and support as needed
• Review, update, and maintain training materials related to Surge VMS technology and specific account requirements
• Create and administer custom RFPs and/or Vendor Qualification Questionnaires for prospective staffing suppliers
• Review, score, and analyze RFP responses and make supplier recommendations to clients
• Assist internal sales leaders with VMS demonstrations, meetings, and training sessions
• Maintain accurate and up‑to‑date documentation, including service agreements, for clients and sub‑vended staffing suppliers
• Manage sub‑vended staffing suppliers by auditing processes, KPIs, and contractual compliance
• Develop supplier scorecards and formally review results with supplier contacts
• Ensure all employee hours are uploaded or entered into Surge VMS technology by established deadlines
• Follow up with client contacts to ensure timesheets are approved or rejected promptly to support timely payroll processing
• Review weekly supplier and client invoices for accuracy
• Research and resolve discrepancies related to hours worked and bill/pay rates for payroll and invoicing
• Host regular touch‑base meetings, business reviews, and scorecard reviews with internal staff, clients, and suppliers
• Collaborate with Data Analytics and other departments to provide KPI reporting and custom reports for clients
• Gather detailed information from new and existing clients to effectively implement Surge VMS technology solutions
• Collect detailed information from new sub‑vended staffing suppliers to support onboarding and VMS implementation

• Bachelor’s degree or equivalent work experience preferred
• Previous experience supporting a VMS, ATS, or workforce management technology strongly preferred
• Experience working with staffing agencies, sub‑vended suppliers, or contingent workforce programs
• Strong understanding of staffing operations, timekeeping, payroll, and invoicing processes
• Demonstrated ability to train and support users with varying levels of technical expertise
• Excellent interpersonal and relationship‑building skills with internal teams, clients, and external partners
• Strong problem‑solving and troubleshooting skills with attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Comfortable conducting meetings, presentations, and training sessions both virtually and in person
• Proficient in Microsoft Office and related business systems
• Willingness and ability to travel to branch offices or client on‑site locations as needed