SCPFO Service Center Rep

2 days ago. Be among the first 25 applicants.

Location:

Columbus, OH. Onsite.

Salary: $67-72k. Benefits:
Medical, Vision, Dental, 401 K.

Serve as the primary liaison among Accounts Payable, Business Unit Partners, Suppliers, and Procurement providing support for transactional buying and invoice/issue resolution. Perform complex troubleshooting to help business partners make sound procurement decisions and build strong relationships across Procurement, business units, and suppliers by understanding their priorities. This is a customer-focused role that requires excellent customer service and problem-solving skills. The candidate must be comfortable working in a team environment.

• Execute operational procurement transactions to meet business partner needs and maintain operational efficiency, including sourcing purchase requisitions and issuing purchase orders in accordance with company policies and procedures.
• Process change orders related to purchase orders.
• Process supplier acknowledgements and estimated delivery dates for purchase orders.
• Provide high-quality customer experience to business unit partners and suppliers while supporting category strategies developed by Strategic Procurement.
• Collaborate with the Supply Chain Center of Excellence (COE), Procurement Peers, and business unit partners on sourcing events, projects, and initiatives to resolve recurring issues and improve efficiency and satisfaction.
• Identify root causes and drive resolution of invoice discrepancies with suppliers, procurement, and/or client storerooms.
• Coordinate with suppliers, procurement, and client storerooms to address PO and delivery issues.
• Perform complex invoice resolution, with assistance as needed.
• Provide phone support by logging into the Genesys phone system daily to handle purchasing and issue-related calls.
• Contribute effectively as a team member.

Basic Qualifications:

Bachelor's Degree in business, accounting, finance, supply chain, or other related field; OR 4 years of relevant procurement or service center experience.

Experience:

In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.

• Excellent analytical, problem-solving, and time management skills desired.
• Proficiency with procurement systems.
• Strong customer-oriented mindset.
• Ability to be persuasive and build credibility desired.
• Good understanding of procurement processes, policies, and tools.

UNICON International, Inc. is an Equal Opportunity Employer.

If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!