Senior Benefit Operations Consultant - Provisional

Senior Benefit Operations Consultant – Provisional

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The Senior Consultant Benefits Operations is responsible for managing all data and system support for employee benefit program implementations, changes and updates aligning with Ohio Health’s business objectives and benefits and wellness programs. This role reports to the Director, Benefits/Wellness.

Key responsibilities include management of the technical operations of employee benefit programs and policies with internal and external systems and vendors across benefit eligibility, coverage levels, changes, contract tracking, financial reporting, and coordination with internal teams and external vendor partners to fulfill benefit program goals.

Additional responsibilities include leading projects related to implementation and changes in business processes, project management, coordinating data feeds, system integrations, new implementations, data reconciliation, and auditing benefits/payroll data across multiple platforms.

• Serve as the internal Benefit Operations lead for all benefit programs, policies and processes.
• Review and develop business requirements for programming modifications or implementations to benefit programs, policies or vendors.
• Lead internal and external Workday programming teams in the design, configuration, testing, implementation, and maintenance of all benefit program and policy enhancements.
• Monitor ongoing data integrity and recurring benefit processes, and audit processes.
• Work with other benefit team members to develop robust reporting and analytic capabilities across all managed employee benefit programs and policies.
• Lead Workday application release projects and review upgrades across all areas to evaluate impact on benefit processes, configurations, and customizations.
• Review future release notes and make recommendations to managers and business partners on new features that could streamline processes.
• Inventory all configurations across internal and external systems/vendors, integrations, and business processes to ensure business requirements are met and evaluate for improvement opportunities.
• Collect and maintain end‑user and technical documentation of integrations, business processes, workflows, and feature setups in Workday.
• Troubleshoot complex operational benefit errors and abnormal behavior, working with appropriate parties to recommend and implement solutions.
• Perform miscellaneous job‑related duties and assist on other special projects as assigned.

Bachelor's Degree in Human Resources Management.

• Degree in business, human resources, or related fields or equivalent combination of education and experience required.
• Advanced degree and/or certification (PMP, Six Sigma, etc.) is preferred.

Minimum of 5 years of experience in the following areas:

• Strong problem‑solving, time‑management, project‑management, and organizational skills.
• Experience following formal project‑management methodologies.
• Deep understanding of Workday Benefits and Absence modules (Workday Payroll is a plus), Workday integrations, reporting, and general data analytics for new benefit vendor, program, and policy implementations.
• Key Workday experience with report/dashboard design and development; complex Enterprise Interface Builder (EIB) data uploads.
• Knowledge in Software Development Lifecycle (SDLC) concepts and methodologies.
• In‑depth experience with annual and ongoing benefit processes, including but not limited to benefits annual enrollment, employer non‑contributory retirement contributions, new hire and transfer processes, and Affordable Care Act ESRP reporting.
• Benefit program/policy process management including auditing requirements, compliance, financial reporting, and targeted audit requests.

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Benefits and Wellness

• If your passion is to work in a caring environment
• If you believe that learning is a lifelong process
• If you strive for excellence and want to be among the best in the…