Senior Benefit Operations Consultant - Provisional

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

The Senior Consultant Benefits Operations is responsible for managing all data and system support for employee benefit program implementations, changes and updates aligning with Ohio Health’s business objectives and benefits and wellness programs. This role reports to the Director, Benefits/Wellness.

Key responsibilities are, but are not limited to, management of the technical operations of Ohio Health’s employee benefit programs and policies with internal and external systems and vendors across benefit eligibility, coverage levels, changes, contract tracking, financial reporting as well as coordination with internal teams and external vendor partners to fulfill benefit program goals and achieve success.

Other responsibilities include leading projects related to implementation and changes in business processes around the company’s employee benefit programs, vendors, and policies. Role will require project management, coordinating with internal and external system and vendor platforms for data, file feeds, system integrations and data transfers, new implementations and changes needed for program/policy updates. This role is also responsible for data reconciliation, data administration of varying levels of complexity, synthesizing data and auditing Benefits/Payroll data across multiple internal and external platforms.

• Serve as the internal Benefit Operations lead for all benefit programs, policies and processes.
• Review and develop business requirements needed for programming modifications or implementations to benefit programs, policies or vendors.
• Lead internal and external Workday programming teams in the design, configure, test, implement, and maintenance of all benefit program and policy enhancements, which may overlap with HR, compensation, payroll and finance.
• Monitor ongoing data integrity and recurring internal and external benefit processes, and audit processes.
• Work with other benefit team members to develop robust reporting and analytic capabilities across all managed employee benefit programs and policies.
• Lead Workday application release projects and review upgrades across all areas to evaluate the impact on benefit processes, configurations, and customizations.
• Review Future Release Notes and makes recommendations to manager and business partners on new features that could help to streamline business processes based on the future applications new functionality being deployed.
• Inventory all configurations across internal and external systems/vendors, integrations, and business processes to ensure business requirements are met; evaluate for improvement opportunities.
• Collect and maintain end user and technical documentation of integrations, business processes, workflows, events, feature setup and for ongoing and custom configurations in Workday (i.e., “create play book).
• Troubleshoot complex operational benefit errors and abnormal behavior, work with appropriate parties to recommend and implement solutions.
• Performs miscellaneous job-related duties and assists on other special projects as assigned.

Bachelor's Degree:
Human Resources Management

• Degree in business, human resources, other related fields or equivalent combination of education and experience required.
• Advanced degree and/or certification (PMP, Six Sigma, etc.) is preferred.

• Minimum of 5 years of experience in the following areas:
  Strong problem solving, time management, project management, and organizational skills.
• Experience following formal project management methodologies.
• Deep understanding of Workday Benefits and Absence modules (experience with Workday Payroll is a plus), Workday integrations, Workday reporting, and general data analytics to…