Administration Operations Analyst

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The Administrative Operations Analyst is responsible for overseeing daily operations of administrative applications and processes, ensuring efficiency, compliance, and continuous improvement. This role supports daily administrative operations across the firm as a member of the Firmwide Administration Department, manages firmwide administration contracts, monitors and reports performance metrics, and provides actionable insights to senior management.

• Manage daily operations of administrative applications provided by third‑party vendors.
• Troubleshoot identified issues with third‑party vendors and users to ensure prompt resolution.
• Partner with cross‑functional teams to support business operations across the firm.
• Provide prompt and effective communication with external vendors and internal stakeholders. Help incorporate tools and systems from completed administration projects into ongoing operations.
• Ensure smooth execution of workflows and adherence to established procedures.

• Create and deliver regular reports for senior management.
• Collect, organize, and analyze operational data to identify inefficiencies and trends.
• Recommend process improvements based on data‑driven insights.

• Monitor contract compliance and ensure adherence to terms.
• Manage contract lifecycle, including renewals and documentation.

• Create and maintain procedure documents to support operational consistency.
• Develop and maintain Standard Operating Procedures (SOPs) for all administration workflows.
• Ensure compliance with internal policies.

• Track and monitor operational KPIs and process performance.
• Recommend corrective actions to improve efficiency and effectiveness.

• Education and Experience: Bachelor’s degree with 5+ years of related experience; or equivalent combination of education and experience. Prior experience working in a fast‑paced environment is desirable. Professional services or law firm experience is preferred.
• Technical
  
  Skills:
  
  Strong analytical skills with proficiency in data analysis and reporting tools. Proficient in Microsoft Office Suite (Teams, SharePoint, Excel, PowerPoint, Outlook, Word). Demonstrated ability to use legal and financial research systems is desirable. Proven aptitude to learn new software applications.
• Language and Interpersonal
  
  Skills:
  
  Ability to speak effectively with all levels of clients and stakeholders. Interpersonal communication skills necessary to maintain effective relationships with partners, attorneys, clients, and staff. Ability to respond promptly to inquiries or complaints from any level of staff, clients, regulatory agencies, or members of the business community.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and circumference.
• Reasoning Ability: Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations, define problems, collect data, establish facts, and draw valid conclusions. Exhibit independent thinking and decision making. Think strategically, develop tactics, and execute pragmatically.
• Physical Demands: Regularly required to sit, use hands, manipulate a keyboard, input data into a PC, talk or hear, walk, and occasionally use hands to prepare correspondence and reports. May need to stand, reach, stoop, kneel, bend, crouch or crawl. Ability to lift up to 25 pounds. Basic vision requirements include close, distance, peripheral, depth perception, and focus adjustment.
• Work Environment: Moderate noise level. Ambient workplace conditions typical of an office setting.
• Other
  
  Skills and Abilities:
  
  Demonstrated ability to multi‑task, be detail‑oriented, strong organizational, analytical, and communication skills (oral and written). Excellent organizational and planning skills…