Sr. Business Solutions Analyst

Frank Winston Crum Insurance (FWCI)

Frank Crum issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Licensed in over 40 states, FWCI has grown from a single-state carrier to a national presence while enhancing its value-added services. The firm’s commitment to "always do the right things for the right reasons" remains unchanged.

The Business Analyst Team is the connective tissue between business goals and the solutions that make them possible. Team members lead meaningful initiatives, analyze complex problems, and collaborate with partners across the organization to deliver practical, high-impact outcomes. If you thrive in an environment of continuous learning, ownership, and cross-functional collaboration, this is an excellent place to develop your career.

We exist to serve our external and internal customers by turning business needs into executable solutions and connecting strategy to execution—making work visible, requirements clear, and impacts understood—so our organization delivers the right change, at the right time, for the right reasons.

Full‑time. Impact the Frank Crum business everyday by supporting the various applications used by FWCI.

• Partner with business leaders to frame initiatives: define business value, customer outcomes, and clear success metrics tied to FWCI’s strategic goals and value map.
• Design and lead the analysis approach for programs or major domains (discovery plan, stakeholder engagement model, artifact set, decision forums).
• Translate strategic goals into actionable portfolios of features, user stories, and process changes, sequenced for incremental value delivery.
• Establish and enforce quality standards for requirements, UAT, and release readiness across assigned programs.
• Oversee UAT strategy and execution across multiple channels, ensuring robust coverage of edge cases, integrations, and business controls.
• Anticipate operational, data, and compliance impacts and ensure they are accounted for in design, testing, and change/adoption plans.
• Act as a proxy for Product Owners or business leads when needed, ensuring decisions align with value, risk, and customer impact.
• Lead BA communities of practice, training sessions, and playbook improvements to uplift the overall discipline.
• Identify and drive enhancements to BA practices, standards, and tools.
• Demonstrate the broader organizational ecosystem and end‑to‑end workflows, not just a single project or system.
• Demonstrate experience defining and using KPIs and metrics to guide decisions and measure success.
• Possess knowledge across multiple domains (policy/rating, billing, portals, data/reporting) and the carrier value map.

• Bachelor’s degree in business, technology, mathematics, or related field (or equivalent experience).
• 7–10+ years of progressive business analysis experience in P&C Insurance (or equivalent), including leading large or complex initiatives.
• Proven track record of influencing senior stakeholders, facilitating alignment, and delivering measurable business outcomes.
• Demonstrated experience defining and using KPIs and metrics to guide decisions and measure success.
• CBAP, PMI‑PBA, CSPO, or equivalent preferred, not required.

• Health Insurance at zero dollar paycheck cost for employee coverage and $195 a month for family.
• Dental and Vision Insurance.
• Short‑Term Disability and Term Life Insurance at no cost to the employee.
• Long‑Term Disability and Voluntary Term Life Insurance.
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
• 401(k) Retirement Plan with 100% match of the first 4% contributed, with immediate vesting.
• Employee Assistance Program at no cost.
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
• Health Savings Account funded by Frank Crum.
• Paid time off and holiday pay.
• Education reimbursement.
• PTO cash out.
• Tickets at Work.
• Access to the Corporate America Family Credit Union.
• Employee and client referral bonus…