Business Analyst, Lending Partnerships

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

We’re looking for a Business Analyst with 2+ years of experience who thrives in a fast-paced, entrepreneurial environment to join the Lending Partnerships team. This role is ideal for someone who enjoys problem-solving, learning quickly, and adapting to shifting priorities.

As a Business Analyst, You’ll work with Upstart’s Customer Success teams to support both banks and credit unions utilizing Upstart’s Consumer lending technology, assist in structured projects and emerging business needs, helping drive insights, and operational efficiency as our business evolves.

You’ll gain exposure to multiple functions across the business — finance, compliance, product, and customer success — and develop a strong foundation that can open doors to several potential career paths at Upstart.

• Respond promptly and professionally to partner requests, resolving questions about reports, access, and data accuracy.
• Support monthly reporting delivery across lending partners, ensuring reports are accurate, consistent, and delivered on schedule.
• Manage administrative tasks such as user access, password resets, and data visibility permissions across systems and teams.
• Coordinate with internal teams (Finance, Compliance, and Product) to resolve reporting and reconciliation discrepancies.

• Pull and analyze key metrics (e.g., ticket creation, completion trends, and partner activity) to identify inefficiencies and recommend improvements.
• Use SQL and data visualization tools (Tableau, Looker, or Power BI) to generate insights that enhance partner and internal team performance.
• Assist with reconciliation and financial reporting tasks, such as loan balances, remittances, and quality assurance.

• Identify opportunities to streamline workflows and improve reporting accuracy and timeliness.
• Collaborate across teams to ensure operational readiness for new product launches and system updates.
• Help document and enhance internal processes to improve scalability and partner satisfaction.

• Support new initiatives and one-off projects as the business evolves, demonstrating adaptability and ownership in ambiguous situations.
• Communicate project results and findings clearly to both technical and non-technical audiences.

• 2+ years in a business analyst, operations, or strategy role; experience in fintech, banking, or financial services strongly preferred.
• Bachelor’s degree in Business, Economics, Finance, or a related field preferred.
• Proficiency in Google Sheets or Excel.
• Experience working with SQL or data visualization tools such as Tableau, Looker, or Power BI.

• Demonstrated ability to work cross-functionally in a collaborative, fast-paced environment.
• Comfort with ambiguity and shifting priorities.
• Entrepreneurial mindset: curious, resourceful, and proactive.
• Familiarity with financial services, fintech, or consumer lending industries.

• Competitive Compensation (base + bonus & equity).
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart.
• 401(k) with 100% company match up to…