Marketing Specialist

Join to apply for the Marketing Specialist - FT role at Hollywood Casino Columbus
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We’re always looking for talent that believes in having fun. At PENN Entertainment you’ll get to be a part of an exciting industry where the days and nights are fast paced. You’ll work with an incredibly diverse set of co‑workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help the support you need to expand your possibilities.

We love our work. The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures compliance with all regulatory requirements within the area of responsibility and reports potential issues to management.
• Performs duties in various areas of marketing based on promotions and calendar needs.
• Assists in executing promotions on property, including setup, tear‑down, and organization.
• Monitors and updates the promotional calendar each month following the promotions strategy; utilizes internal and external media to communicate current and upcoming promotional efforts to guests, team members, and regulatory agencies.
• Maintains up‑to‑date information of casino events and promotions to ensure guests receive accurate and prompt information when requested.
• Proactively responds to customer service inquiries in various forms, including in person, over the phone, online, and via mail.
• Tracks and organizes data collection regarding customer service for various departments.
• Assists guests by directing them to appropriate areas and contacting the department for guest needs.
• Assists in the coordination of acts in the Event Center and other locations on property.
• Assists with entertainment needs, including but not limited to ticket sales, room setups, tear‑downs, A/V assistance, coordination with marketing managers on staffing for events, and working with the social media team to time and promote entertainment online through multiple social channels.
• Assists with special event planning and execution; dresses in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
• Coordinates marketing support services to include advertising, public relations, and internal departments.
• Supports the development of creative collateral in relation to marketing programs or property advertising.

• Must be at least 21 years of age.
• Associate’s degree (A.A.) in marketing, finance, or related area; or equivalent combination of education and experience.
• One (1) year of related marketing experience required.
• Excellent verbal, written, and interpersonal skills.
• Technical proficiency and knowledge in MS Office (Word, Excel, Outlook).
• Strong client interface and presentation skills preferred.
• Demonstrated ability to drive toward results.

• Ability to read and communicate verbally in English; written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions (reasoning ability).
• Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must regularly lift and/or move items up to 10 pounds, occasionally lift up to 25 pounds, and sometimes lift up to 30 pounds.

Employees must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance as required in varying work areas such as confined spaces.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees are frequently exposed to moving mechanical parts, electrical shock risks, and vibration. Noise levels are usually moderate. Exposure to second‑hand tobacco smoke may occur.

Equal Opportunity Employer.