Ticketing Office & Events Coordinator

Summary

The Ticketing Office Manager & Events Coordinator, reporting to the Vice President of Ticket Sales & Service and indirectly to the Directors of New Business and Service, will be responsible for coordinating and executing various Season Ticket Holder (STH) focused benefits and events. The role also requires becoming fully knowledgeable about all areas of the Ticket Sales & Service Department of the Blue Jackets.

• Assist the Ticket Sales & Service teams with the creation, planning and execution of STH events and the fulfillment of STH benefits.
• Assist the CRM Coordinator in various data capture activities, including Event RSVPs and other areas as needed on the Ticketing department’s behalf.
• Assist with inventory management and delivery of all STH gifts and incentives, renewal sweepstake prizes and promotional items.
• Serve as a liaison with the Group Sales Coordinator between the sales and service teams and other departments within the CBJ organization, CBJAM, our concessions partner (Delaware North) and Nationwide Arena to ensure all ticket programs and events operate at a world‑class level.
• Assist with departmental mailings to STHs and other CBJ fans.
• Assist with editing and preparing of department collateral.
• Support administrative and project requirements, as assigned.
• Organize and provide feedback from post‑game and event surveys.
• Work closely with the Vice President of Ticket Sales to maintain accurate invoice records.
• Regularly attend and participate in meetings with CBJ, CBJAM, DNC, & NWA staff to enhance CBJ Ticket Office events.

Initiative – Self‑starter, looks for opportunities to add value without being asked. Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; asks for and offers help when needed.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.

Collaboration – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone's efforts.

Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision‑making and makes timely decisions.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans; meets with Service Directors to map out upcoming schedules.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem‑solving situations; seeks assistance and guidance when needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education And/or Experience – Bachelor’s Degree in sports or event/hospitality management, communications or marketing specialization preferred; at least 1 year of relevant industry experience and/or training; or equivalent combination of education and experience.
• Computer Skills – Knowledge of Microsoft Office and CRM. Experience in Architrics and Salesforce is a plus.
• Physical Demands and Work Environment – Regularly required to sit and talk or hear; occasionally lift and/or move up to 25 pounds; stand and walk; noise level usually moderate.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.