Manager, Academy Operations & Administration

Overview

The Manager, Academy Operations & Administration individual will be responsible for guiding, managing, and providing comprehensive administrative, logistic, and operational support and assistance for the Columbus Crew Academy. This role will specifically be focused on the overall administration and operations of Crew Academy teams and players. In addition, you will be asked to provide support with many of the day-to-day requirements of the team, its staff, and all its contributing parts.

Oversee and manage all elements of Crew 2 and Academy Team Compliance and Administration. This includes but is not limited to:

• All team roster administration management, online administrative platforms, team communication/contract strategy, and player movement
• All academy team league administration management - rosters, games, fees, registration, online compliance, and archival of documents
• Academy budget centers, and organizing, and reporting team and staff finances and expenses
• Provide assistance in player and staff immigration needs (Visas, Green cards, etc.)
• Assist with day-to-day administration including database management, compliance, correspondence, mailings, and inquiries and provide support to all departments within Academy and bring together everyone to achieve objectives in all areas, and Academy as a whole
• Contribute to the strategic planning and business plan development of the Academy
• Safesport Stakeholder as it relates to first team and Academy
• Guardianship of underage players within the Academy
• Oversight of training facility as it relates to field usage, café, building operations
• Security Scheduling & Processes for Academy (log books, locker assignments, etc.)
• Provide support to the business aspects of the club, as required and attached to objectives tied to the Academy - marketing, sales, game operations, etc.

• Oversee and manage all elements of Crew 2 and Academy Team Operations as it relates to:

• Planning & execution of all academy team travel
• Annual team scheduling - training, games, competition, etc. and work with the league to schedule/reschedule
• Player registration oversight (registrations, rosters, etc.) [Kitman, Comet, US Soccer, etc.]
• Take the Lead in the Academy Homestay Program
• Help in vetting process of potential host families
• Point of contact for host families and originating families
• Help create player and host family matches
• Work in conjunction with Crew Marketing team on promoting and recruitment of new host families
• Communicate thoroughly all needs and changes as it relates to the Homestay program

• Oversee Crew School operations and provide support to Crew school teachers, and kids.
• Assist in communication with online schools and teachers
• Keep up to date on players grades, and performances
• Be a key connector between Crew school performance and Academy coaches
• Maintain Crew school budget

• Oversee HCS/Academy Building operations and maintenance
• Key stakeholder in daily operations of the building
• Ordering supplies
• Keep Safe Sport awareness throughout building

Required Skills, Experience & Abilities

• Sport Management or bachelor’s degree or higher preferred (or equivalent experience)
• Some work experience in Team Operations is preferred
• Extensive computer knowledge, including MS Word, Excel, PowerPoint, Outlook, Teams, One Note, Zoom
• A high level of accuracy, attention to detail and confidentiality
• Proven ability to listen, understand and communicate effectively
• Strong organizational skills with the ability to handle multiple tasks simultaneously, particularly tasks that are time sensitive
• On call availability, flexibility, and willingness to work evenings, weekends, and holidays with the ability to travel when necessary
• This role is outward facing, and it is imperative the individual projects positive goodwill
• This role requires a high level of trust and managing delicate and sensitive information
• Ability to keep a strong and positive attitude that reflects the spirit of the club
• CPD and AED Certification preferred