Service Administrator

The Service Administrator is the backbone of our Service Team. This role manages service scheduling and dispatch, maintains accurate job records in our field service software, and supports billing and documentation workflows.

This role is focused on supporting the Service Team today, with the opportunity for responsibilities to evolve over time as the company grows.

We’re looking for someone who is adaptable and open to learning new skills as needs change.

• Schedule and dispatch service technicians daily
• Maintain accurate customer and work order data in Field Pulse
• Communicate with customers and vendors regarding scheduling and updates
• Ensure work orders include required documentation (notes, photos, parts, time)
• Support invoice preparation and job closeout
• Assist with project schedule, data entry and Service administrative needs

• Highly organized and detail-oriented
• Calm under pressure and able to juggle multiple priorities
• Comfortable enforcing documentation and process standards
• A clear communicator who works well with both field and office teams
• Reliable, responsive, and proactive

• 2+ years of experience in dispatching, scheduling, or service coordination
• Experience in electrical, HVAC, or field service environments preferred
• Strong communication and organizational skills
• Proficiency in Google Workspace or Microsoft Office tools
• Experience with field service or CRM software (Field Pulse preferred)
• Valid driver’s license and reliable transportation
• Non-smoker (smoke-free work environment)
• Full-time, typically 40–45 hours per week
• Office-based role
• Fast-paced service environment requiring flexibility and responsiveness
• $20 – $25 per hour (depending on experience)
• 9 Paid Holidays
• Simple IRA with up to 3% company match
• Eligible for mid-year and year-end performance bonuses
• Eligible for company profit sharing after one year of service
• Long-term growth and development opportunities