Administrative Professional

Administrative Professional 4

Service Monitoring & Enforcement Department (SMED)
Hourly Rate: $26.92

About The Service Monitoring & Enforcement Department:

The Service Monitoring and Enforcement Department’s (SMED) mission is to enforce consumer safeguards, resolve consumer complaints, and ensure Ohio utility consumers receive safe and reliable services. SMED is organized into three divisions.

What You'll Do:

• Provide comprehensive administrative assistance to SMED, including direct support to the Director and division chiefs.
• Facilitate daily operations by assisting with routine tasks, coordinating division projects, and managing record retention.
• Handle internal and external communications, responding to written and oral correspondence in a timely and professional manner.
• Maintain and update departmental records, ensuring data accuracy across platforms such as Salesforce, Ohio 811 excavator lists, and SharePoint.
• Edit and perform regular maintenance for SMED webpage.
• Coordinate recruitment logistics such as scheduling interviews, organizing assessments, and support test proctoring activities.
• Perform general clerical tasks (process mail, answer phone, monitor fax transmissions).
• Arrange travel accommodation for field staff.
• Document and revise meeting minutes for boards and commissions.

Report in location: 180

E. Broad St., Columbus, Ohio 43215, Franklin County.

PUCO core hours of operation are Monday‑Friday from 8:00 am to 5:00 pm; most positions perform work on‑site at the PUCO Central Office. PUCO offers flextime schedules that allow an employee to start the day as early as 6:00 am or as late as 10:30 am. Flex‑time schedules are based on operational need and require supervisor approval.

Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.

Why Work for the State of Ohio: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees. Our benefits package includes:
Medical Coverage, Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period, Paid time off, including vacation, personal, sick leave and 11 paid holidays per year, Childbirth, Adoption, and Foster Care leave, Education and Development Opportunities, Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation).

Qualifications: 30 months experience or training in secretarial/administrative professional field, or completion of associate core coursework in secretarial science or business office applications from an accredited career school or community college; 12 months experience in secretarial/administrative professional field; or 12 months experience as Administrative Professional 2, 16872; or equivalent of Minimum Class Qualifications for Employment noted above.
Job

Skills:

Administrative Support/Services.

Supplemental Information: Applications must clearly indicate how the applicant meets the minimum qualifications for the position. All answers to the supplemental questions must be supported by information provided in the work experience and/or education sections on your application.

ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace: The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR‑39), and as outlined in the posting.