Billing Coordinator II

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best‑known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid
  . This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote
  . This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self‑Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Outstanding knowledge of payroll account management
• Excellent presentation, negotiation, and customer service abilities.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients.

• Bachelor's Degree in a related field
• 2 years of job‑related work experience in the insurance and/or financial industry

Or an equivalent combination of education and experience

• At least 2 years of experience implementing vendor platform and payroll systems
• Experience with billing services
• Oversees group accounts with moderate enrollment, product and billing complexities.
• Oversees multiple group accounts and their members, focusing on premium accounting and billing.
• Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member‑level discrepancies.
• Manages and reconciles suspense accounts for assigned blocks
• Collaborates with external and internal partners to ensure accurate premium payments and applications.
• Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
• Reports the financial status of group accounts to internal and external partners.
• Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.
• Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.
• Builds and maintains positive relationships with internal and external clients.
• Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
• Performs other duties as assigned.

The salary range for this job is $60,000 to $80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and…