Slot Attendant

DUTIES and RESPONSIBILITIES

• Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each “Moment of Truth” interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out).
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through the use of “Service Recovery” with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure, and well maintained.

• High School Diploma or equivalent.
• Must be 19 years of age.
• Must demonstrate a high level of technical proficiency.
• Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate.
• Professional appearance, excellent personal hygiene and phone etiquette is a must.
• Courteous , friendly, outgoing personality is essential.
• Good organization and communication skills required.
• Accuracy and attention to detail is necessary while working in a loud, fast-paced environment.
• Constant public contact with frequent interruptions.

• May be subjected to high noise volumes, flashing or bright lighting, and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.

• 401(K)
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Short- and Long-term disability
• PTO/FTO