Area Supervisor

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Ross is the leading off-price retail chain with over 2,200 stores worldwide and a strong track record of success and growth. We bring customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of everyone who works and shops with us because our differences make us stronger.

The Area Supervisor is a member of Store Leadership responsible for a specific area of the store and for overall store operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and executing company operational processes as needed.

• Practice safe behaviors and maintain a high level of sales‑floor awareness.
• Correct or report unsafe conditions or practices to store leadership.
• Secure building, entrance/exit control, and cash office.
• Ensure safe egress and respond to alarms when requested.
• Report and handle customer safety incidents.

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associates through company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance according to the dress code and enforce it.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Remove daily trash.

• Ensure recovery, sizing, and markdowns meet company standards.
• Handle receiving of merchandise trucks and non‑merchandise deliveries.
• Process all merchandise with urgency and maintain stockroom cleanliness.
• Help deliver and place merchandise on the sales floor.
• Secure back‑stock and follow company policy.
• Perform re‑wraps, floor moves, and signs as needed.

• Promote loss prevention awareness and maintain a strong presence on the sales floor.
• Protect confidential and cash information and secure merchandise.
• Maintain PVM system and conduct “Code 50” inspections.
• Execute company best practices to maximize productivity while minimizing steps.

• Execute best practices to maximize productivity and ensure associates meet standards.
• Maintain pace and presence at the front end and manage lines to expedite customers.
• Train associates on cash registers, shortage control, and front‑end procedures.
• Control breaks and ensure equipment and supplies are working properly.
• Ensure go‑back compliance and teach the “Scan and Bag” best practice.

• Maintain cleanliness of fitting rooms and audit garment tags.
• Ensure all returned merchandise is properly ticketed, scanned, and tagged.

• Conduct cash pulls and bank deposits.
• Handle front‑end control, refund approvals, and payroll administration.
• Perform other duties as assigned.

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

• Excellent verbal communication skills in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculation ability.
• Availability to work evenings and weekends.

Ability to use all store equipment, stand, walk, and move around the store for up to 100% of working time. Must regularly bend, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift more than 25 lbs;…